You are wondering why your Facebook ad is not approved or your Ads account is locked. It is very possible that this organization account does not comply with Facebook’s advertising policy. Please read the Facebook PR policies below carefully and note the issue that this business account does not comply with our PR policy. Optimalmk will summarize the detailed information for you below.
Facebook Business Account Policy
Business accounts must adhere to a wide range of community standards. This includes avoiding posts that are violent, threatening, harassing, or filled with hate. Business accounts may not be used to post nudity, pornography, or offensive graphic content, nor may they post or use the names of fans without their consent. This includes posting your full name outside of Facebook.
Companies are not allowed to contact fans directly for commercial reasons. Any deceptive or spam behavior will result in termination of your account. You are also not allowed to send private messages to fans unless the fan initiates the contact, and any private messages you send must be relevant to the fan’s original message. Using an open address for any other purpose is considered spam.
This business account did not comply with our advertising policies
1. Show evidence in your appeal
You know how to file an appeal in your Quality account. But what I want to emphasize is – how you describe yourself.
Don’t just write a simple line; be transparent and clearly describe every detail about your business:
- What business are you in?
- What products or services do you manufacture?
- What countries do you operate in?
How do you ensure customer acceptance?
If possible, attach a business registration certificate to prove that you have a legitimate business. This will increase the chances of getting your Facebook page back.
2. Upload ID Verification Notification
In the case of “Identity Confirmation Required”, don’t hesitate to upload your ID to prove that you are a human. It will take 7-15 business days, however, I know people who have waited for months.
Verifying your identity will increase your chances of success, as Facebook can eventually identify you as a legitimate business using the Meta platform.
3. Create a new Facebook page
Consider this your last resort. While this can be a solid way to relaunch your ads, you will lose most of the social proof you’ve worked so hard to gain – especially if you own an e-commerce brand. Only do this if your appeal is rejected by Facebook.
Your Facebook page is the ‘storefront’ while the ad is the advertiser. Always maintain a good relationship with ‘authorities’ aka Meta Platforms – comply and do not violate Facebook’s advertising policies, you will see your e-commerce brand grow over time.
Contact Info
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